Cancelling delivery

Обновлено 01.04.2021

General information

The service allows cancelling the delivery from the sender'/to the receiver's address. In case of cancelling the delivery from the sender's address the client will have to place a new order for the delivery from the terminal (see "Placing LTL orders" method). In case of cancelling the delivery to the sender's address the receiver will have to pick up the cargo from Delovye Linii company terminal.

To check the possibility of cancelling the delivery from/to the address, use Checking possibility to change the order method.

Cancelling delivery from the sender's address

Method request

Method address: https://api.dellin.ru/v3/orders/cancel_pickup.json

{
   "appkey":"00000000-0000-0000-0000-000000000000",
   "sessionID":"00000000-0000-0000-0000-000000000000",
   "orderID":"00000000",
   "contactIDs":[
      12345678,
      78456123
   ],
   "contactPersons":[
      {
         "name":"Иван Иванович"
      },
      {
         "name":"Петр Петрович"
      }
   ],
   "phoneIDs":[
      98765412,
      65478921
   ],
   "phoneNumbers":[
      {
         "number":"79213332211",
         "ext":"0123"
      }
   ]
}

Method address: https://api.dellin.ru/v3/orders/cancel_pickup.xml

<request>
   <appkey>00000000-0000-0000-0000-000000000000</appkey>
   <sessionID>00000000-0000-0000-0000-000000000000</sessionID>
   <orderID>00000000</orderID>
   <contactIDs>12345678</contactIDs>
   <contactIDs>78456123</contactIDs>
   <contactPersons>
      <name>Иван Иванович</name>
   </contactPersons>
   <contactPersons>
      <name>Петр Петрович</name>
   </contactPersons>
   <phoneIDs>98765412</phoneIDs>
   <phoneIDs>65478921</phoneIDs>
   <phoneNumbers>
      <number>79213332211</number>
      <ext>0123</ext>
   </phoneNumbers>
</request>

Description of parameters

Request

Request
Parameter	Required	Type	Description
appkey	Yes	string	Application key. To get the key, register
sessionID	Yes	string	Session ID. To get the session ID, use User authorization service
orderID	Yes	string	The number of the order for which it is necessary to cancel the delivery from the sender's address
contactIDs	No*	array of integers	Contact persons IDs from address book. Maximum 3 elements in the array. *One of the two excluding parameters - "contactIDs" or"contactPersons" - is required
contactPersons	No*	array of contactPersons	Contact persons data. Maximum 3 elements in the array. *One of the two excluding parameters - "contactIDs" or"contactPersons" - is required
contactPersons.name	Yes	string	Contact person name
phoneIDs	No*	array of integers	Phone number IDs from address book. Maximum 3 elements in the array *One of the two excluding parameters - "phoneIDs" or"phoneNumbers" - is required
phoneNumbers	No*	array of phoneNumbers	Phone numbers list. Maximum 3 elements in the array *One of the two excluding parameters - "phoneIDs" or"phoneNumbers" - is required
phoneNumbers.number	Yes	string	Phone number. 15 characters maximum (the only valid non-digit sign is the plus sign at the beginning of the string)
phoneNumbers.ext	No	string	Extension phone number. 5 digits maximum

Method response

Response example

JSON
XML

{
   "metadata":{
      "status":200,
      "generated_at":"2019-11-18 12:52:26"
   },
   "data":{
      "status":"success",
      "info": "Отмена доставки от адреса будет бесплатной до 17:00 (по местному времени) дня, предшествующего дню доставки."
   }
}

<response>
   <metadata>
      <status>200</status>
      <generated_at>2019-11-18 12:52:26</generated_at>
   </metadata>
   <data>
      <status>success</status>
      <info>Отмена доставки от адреса будет бесплатной до 17:00 (по местному времени) дня, предшествующего дню доставки.</info>
   </data>
</response>

Description of parameters

Response

Response
Parameter	Type	Description
metadata	object	System information
metadata.status	integer	Emulated status http-code. If successful, code 200 is returned. In case of error - 400
metadata.generated_at	string	Server response date and time. Format: YYYY-MM-DD HH:MM:SS
data	object	Success confirmation
data.status	string	Status in English. Possible value - "success"
data.info	string	Free cancellation information

Error handling

Except for common API errors the method response may contain the following errors:

Error number	http-code	Error title		Error description
Error number	http-code	Title	Translation	Description	Translation
620001	400	По данному заказу отмена доставки груза от адреса недоступна	The delivery from the address for the order can not be cancelled	-	-
620002	400	По данному заказу отмена доставки груза от адреса недоступна	The delivery from the address for the order can not be cancelled	Изменение по данному заказу недоступно в связи с отсутствием доступа	It is not possible to change the order details since there is no access

Cancelling delivery to the receiver's address

Method request

Request example

JSON
XML

Method address: https://api.dellin.ru/v3/orders/cancel_delivery.json

{
   "appkey":"00000000-0000-0000-0000-000000000000",
   "sessionID":"00000000-0000-0000-0000-000000000000",
   "orderID":"00000000",
   "requester":"customer",
   "contactIDs":[
      12345678,
      78456123
   ],
   "contactPersons":[
      {
         "name":"Иван Иванович"
      },
      {
         "name":"Петр Петрович"
      }
   ],
   "phoneIDs":[
      98765412,
      65478921
   ],
   "phoneNumbers":[
      {
         "number":"79213332211",
         "ext":"0123"
      }
   ]
}

Method address: https://api.dellin.ru/v3/orders/cancel_delivery.xml

<request>
   <appkey>00000000-0000-0000-0000-000000000000</appkey>
   <sessionID>00000000-0000-0000-0000-000000000000</sessionID>
   <orderID>00000000</orderID>
   <requester>customer</requester>
   <contactIDs>12345678</contactIDs>
   <contactIDs>78456123</contactIDs>
   <contactPersons>
      <name>Иван Иванович</name>
   </contactPersons>
   <contactPersons>
      <name>Петр Петрович</name>
   </contactPersons>
   <phoneIDs>98765412</phoneIDs>
   <phoneIDs>65478921</phoneIDs>
   <phoneNumbers>
      <number>79213332211</number>
      <ext>0123</ext>
   </phoneNumbers>
</request>

Description of parameters

Request

Request
Parameter	Required	Type	Description
appkey	Yes	string	Application key. To get the key, register
sessionID	Yes	string	Session ID. To get the session ID, use User authorization service
orderID	Yes	string	The number of the order for which it is necessary to cancel the delivery to the receiver's address or the number of the related document - the waybill or the order
requester	Yes	string	Role of the user requesting to cancel the delivery. Possible values: "sender"; "receiver"; "customer"
contactIDs	No*	array of integers	Contact persons IDs from address book. Maximum 3 elements in the array *If the request to cancel the delivery is submitted by the customer ("requester" parameter value is "customer"), then one of the two excluding parameters - "contactIDs" or"contactPersons" - is required
contactPersons	No*	array of contactPersons	Contact persons data. Maximum 3 elements in the array *If the request to cancel the delivery is submitted by the customer ("requester" parameter value is "customer"), then one of the two excluding parameters - "contactIDs" or"contactPersons" - is required
contactPersons.name	Yes	string	Contact person name
phoneIDs	No*	array of integers	Phone number IDs from address book. Maximum 3 elements in the array *If the request to cancel the delivery is submitted by the customer ("requester" parameter value is "customer"), then one of the two excluding parameters - "phoneIDs" or"phoneNumbers" - is required
phoneNumbers	No*	array of phoneNumbers	Phone numbers list. Maximum 3 elements in the array *If the request to cancel the delivery is submitted by the customer ("requester" parameter value is "customer"), then one of the two excluding parameters - "phoneIDs" or"phoneNumbers" - is required
phoneNumbers.number	Yes	string	Phone number. 15 characters maximum (the only valid non-digit sign is the plus sign at the beginning of the string)
phoneNumbers.ext	No	string	Extension phone number. 5 digits maximum

Method response

Response of the method "Cancelling delivery to the receiver's address" is similar to the response of the method "Cancelling delivery from the sender's address"

Error handling

Except for common API errors the method response may contain the following errors:

Error number	http-code	Error title		Error description
Error number	http-code	Title	Translation	Description	Translation
615001	400	По данному заказу отмена доставки груза до адреса недоступна	The delivery to the address for the order can not be cancelled	-	-
615002	400	По данному заказу отмена доставки груза до адреса недоступна	The delivery to the address for the order can not be cancelled	Изменение по данному заказу недоступно в связи с отсутствием доступа	It is not possible to change the order details since there is no access
615003	400	Указанная роль заказчика для данного заказа недоступна	The specified requester role is not allowable for the order	-	-
615004	400	Нет доступа к контрагенту заказа	No access to the counterparty	-	-

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Cancelling delivery

General information

Cancelling delivery from the sender's address

Method request

Request example

Description of parameters

Request

Method response

Response example

Description of parameters

Response

Error handling

Cancelling delivery to the receiver's address

Method request

Request example

Description of parameters

Request

Method response

Error handling